Policy “Improving health with DigiPhar Shop”

This policy is established to ensure your rights to use the most suitable product for your health conditions. This will help customers trust and feel secure when using any product distributed by DigiPhar Shop.

– For products distributed by DigiPhar Shop:

+ Return the product to the customer if the product has a manufacturer defect, including: Broken, peeling, or broken bottles.

+ The goods do not match the product the customer ordered, applicable to customers who buy online at DigiPhar Shop’s official website and fanpage.

– For products purchased at DigiPhar Shop distribution branches worldwide: DigiPhar Shop will still support customers in resolving product-related issues but will not return the product.

– All customers who come to DigiPhar Shop’s genuine showroom will always receive examination and consultation support from leading health experts, helping customers choose the most suitable product.

– Applicable to all customers who have been using services and products distributed by DigiPhar Shop nationwide.

Returned products must meet identification requirements

• The product’s barcode matches the customer’s order information
• On the product packaging there is a stamp with information from DigiPhar Shop
• Product still has 7 color stamps (for unopened products)

How to return goods

Return and exchange of normal goods

Within 7 days of receiving the goods, if the product is defective and eligible for return, you can return the product or request DigiPhar Shop to exchange another product of equivalent value. For the best support, please make sure to follow the following order:

– Call or email DigiPhar Shop to notify DigiPhar Shop about the return, stating specifically the situation you are experiencing or go directly to DigiPhar Shop’s official Showroom to handle quick same-day returns for customers. stores in the city and surrounding areas. If it is due to the company’s fault, the company will take full responsibility as committed.

– After receiving feedback from DigiPhar Shop’s Customer Care department, please send us the goods that need to be returned (the exchanged goods must be intact, not broken or seriously damaged, and guaranteed to be returned). Ensuring the company’s return product specifications). For customers in the city (Hanoi & Ho Chi Minh) and surrounding areas, you can go directly to DigiPhar Shop’s genuine showroom to handle quick exchanges and returns within the same day.

Return goods purchased under promotional programs

The return policy applies specifically to cases where you purchase products in a promotion program and receive promotional gifts with the product, specifically as follows:

– Exchange for another product of equivalent value: You need to return all purchased products including unopened freebies, then exchange for another product of equivalent value and without promotional items. In case you have used a complimentary product, you will need to pay an additional fee equivalent to the normal selling price of the complimentary product.

– Exchange for the same product: If you do not want a refund but only exchange the product, you can still receive the accompanying gift.

– Change to a product of higher value: Please send back all products including freebies. If you want to exchange for another product of higher value, you need to compensate the difference in cost and will receive a gift program with the new product (if any).

Valid return order

Returned Order Status

– The product is exactly as described in the “Return Request” form and is in its original condition upon receipt.

– Orders must be returned for all products in the order, including purchases, accessories and accompanying gifts.

– Each order can only request a maximum return once.

Return order is invalid if

– Not providing information or providing incomplete/inaccurate information with the information provided according to “Return request” at website DigiPhar.Shop

– More than 7 days from the date DigiPhar Shop confirmed “Return request” but still have not received the refund order

– The returned product is incorrect/incomplete with the information provided in the “Return request” form: missing product, missing gift,… from the order

– Products that do not meet return standards are subject to verification by DigiPhar Shop immediately upon receipt of the return order.

Necessary exchange/refund arrangements will be determined on a case-by-case basis. Please ensure all return request information is complete and accurate so that DigiPhar Shop can support the return in the shortest possible time.

Shipping policy for exchanged or returned orders

For exchanged orders

If the customer wants to exchange the product for another item, the customer must bear the cost of returning the goods to the warehouse and delivering them to the customer’s house for the second time.

Customers purchase goods but DigiPhar Shop delivers the wrong product and must exchange for another item according to the correct order. DigiPhar Shop bears all shipping costs back to the warehouse and delivered to the customer’s house a second time.

For returned orders

When the goods are delivered, the customer does not receive the goods and wants to cancel the order. The customer is responsible for the afternoon delivery fee to the customer’s house.

Shipping costs must be borne by the customer depending on the weight and delivery distance, and are detailed on the outside of the delivery box.

Cases where you agree to return the goods and refund

– The goods are not peeled, the belt is still intact.

Within 7 days after receiving the goods, if the product is defective under the above conditions, you can return the goods or ask us to exchange another product of equivalent value. Please follow the following order:

+ Call or email DigiPhar Shop to notify DigiPhar Shop about returning the goods, stating specifically the situation you are experiencing. If it is the company’s fault, the company will take full responsibility as stated. commit.

+ Within 7 days of receiving the goods, please send the goods that need to be returned to DigiPhar Shop (the exchanged goods must be intact, not broken or seriously damaged due to intentional causes…)

+ Go directly to DigiPhar Shop’s genuine showroom to handle quick same-day returns for customers in the city and surrounding areas.

Who will be responsible for shipping fees when returning goods

Case 1: The customer is at fault in the delivery of the goods, the customer will be the one to bear the shipping fee

Case 2: The Seller is the one at fault in delivering the goods, then the Seller will be the one to bear the shipping fee.

When users are likely to receive a refund

– Case 1: When shipping with cod, customers can always return the goods.

– Case 2: Customers who transfer money will receive a refund at the end of the month.

Support contact information

If you are unclear or have any questions about DigiPhar Shop’s regulations, please contact us using the information below:

Address: 39 Magsaysay Road San Antonio, San Pedro City, Laguna, 4023, Philippines

Hotline: 09209723616

Email: digiphar.shop@gmail.com

Website: https://digiphar.store/

Facebook: https://www.facebook.com/profile.php?id=61554237631042

DigiPhar Shop is pleased to accompany you in your health care journey!